We’re entering a new chapter – integrating multiple legacy companies into one bold, unified organisation. It’s fast-paced, full of moving parts, and rich with opportunity. We’re not interested in business-as-usual; we’re building a business that works better for our people, our clients, and the system we support.

The VP, IT Infrastructure will define and implement the company’s global internal Information Technology strategy, ensuring a secure, standardized, and efficient IT environment across all global sites.

 You will work with third-party providers and internal stakeholders to deliver robust IT infrastructure, governance, and user enablement.

Why joining FIECON, a Herspiegel company ?

Step into the most senior IT role at Herspiegel, reporting directly to the Group CEO. This newly created VP position offers the unique opportunity to define and lead the company’s global IT strategy, oversee infrastructure and enterprise systems, and build a small high-performing IT team of 3 direct reports. 

You’ll be at the heart of our transformation journey, driving innovation, ensuring security and compliance, and enabling the business to scale seamlessly across multiple offices worldwide.

• Direct access to leadership – report straight to the Group CEO and influence decisions at the highest level.
• Strategic and hands-on – combine visionary planning with the opportunity to implement cutting-edge systems and processes.
• Lead a high-impact team – manage and grow a small, agile IT team with the chance to shape its structure and capabilities.
• Global scope, visible impact – work across multiple offices and service lines, making a tangible difference to the entire organization.
• Drive transformation – play a key role in integrating multiple legacy companies into a unified, innovative, and modern IT environment.
• Culture of innovation – collaborate with a dynamic, people-focused leadership team, and experiment with automation, AI, and next-generation IT tools.
• Career-defining opportunity – leave a lasting mark on Herspiegel during a pivotal growth phase and global expansion.

What are the key ingredients needed for this role?

Strategy & Governance

• Define and own a 5-year global IT roadmap aligned with business goals.
• Develop and present annual IT plans and quarterly updates to leadership.
• Enhance IT governance, policies, and best practices across the organization
• Contribute to IT budgeting and cost management processes.

Infrastructure & Operations

• Oversee office IT setup standards (routers, switches, workspace connectivity) in coordination with local office managers.
• Coordinate on rollout of internal SaaS systems (HRIS, PSA, etc.), ensuring alignment to security protocols and integration with existing systems
• Manage lifecycle of company hardware/software assets.
• Maintain business continuity and disaster recovery plans.

Enterprise Applications and Systems 

• Direct the implementation and continuous improvement of enterprise application systems, including Netsuite, Salesforce, and others.
• Ensure these systems are effectively integrated, optimized, and aligned with the organization's strategic goals and operational needs.
• Overseeing the implementation of new HRIS & PSA systems and reporting software to create a platform that facilitates rapid integration of acquisitions

Security & Compliance

• Oversee and enhance IT security policies (device management, email safety, data protection).
• Coordinate with Compliance/Legal on GDPR, ISO 27001, and other frameworks.
• Lead SOC 2 readiness and implementation, including development of policies, controls, and audit preparation.
• Support audits and lead IT incident response readiness.
• Conduct quarterly updates with Auding Committee & Internal Audit regarding Cyber posture and incidents

Vendor Management

• Serve as the primary point of contact for outsourced IT vendors.
• Define, monitor, and enforce SLAs and performance expectations.

End User Support & Training

• Ensure high-quality IT support in collaboration with third-party providers.
• Partner with Learning & Development to deliver onboarding and training (Microsoft 365, security awareness).
• Promote adoption of digital tools and best practices across the firm.
• Maintain records employee cyber training

Efficiency & Transformation

• Identify opportunities for automation and workflow improvements (Power Automate, Microsoft 365 integrations).
• Lead migration from non-standard systems to Microsoft 365.
• Support office expansions or M&A IT integration.

Team & Growth

• Initial oversight: outsourced IT vendor (no direct reports).
• Future growth: build and manage a small IT team (1–3 staff covering support, systems, and training).

Essential qualifications/experience:

• 12–15+ years in IT infrastructure and operations, with progressive leadership responsibilities.
• Bachelor’s degree in information technology, Computer Science, or related field; advanced degree or relevant certifications (CISSP, CISM, ITIL, ISO 27001, Microsoft, etc.) preferred.
• 12–15+ years in IT infrastructure and operations, with progressive leadership responsibilities.
• Proven track record designing and executing IT strategies across multi-office, global organizations (100–1000+ employees).
• Significant experience managing outsourced IT vendors and negotiating/managing SLAs.
• Hands-on experience with Microsoft 365 administration, SaaS system rollouts, and cloud-first IT environments.
• Demonstrated leadership in IT security and compliance (GDPR, ISO 27001, SOC 2).
• Experience leading business continuity planning, disaster recovery, and incident response.
• Knowledge and experience in Implementation management and ongoing improvement of enterprise Applications.

Leadership & Influence:

• Strong ability to partner with senior leadership and translate business needs into IT strategies.
• Skilled at managing change and driving adoption of new tools and processes.
• Comfortable building a team over time and scaling IT operations with business growth.

Logistics

• Must be eligible to work in the UK
• Flexible working
• Hybrid work model, Farringdon or Covent Garden, London offices
• Permanent, full-time role.
• Reports to the CEO (US based)
• Travel between UK and Pennsylvania (quarterly meetings).
• Line management: 3 direct reports + indirect reports (matrix structure)