About the Role

We’re entering a new chapter – integrating multiple legacy companies into one bold, unified organisation. It’s fast-paced, full of moving parts, and rich with opportunity. We’re not interested in business-as-usual; we’re building a business that works better for our people, our clients, and the system we support.

As Senior Manager, Engagement & Logistics within the Global Operations team, you’ll play a critical role in how we deliver client and stakeholder interactions worldwide. This role combines logistics excellence and compliance – ensuring every advisory board, expert panel, congress, capability-building programme, and engagement is planned, executed, and governed to the highest standards.

Why joining the team?

We’re not a back-office function. The Global Operations team is made up of professionals with deep industry and delivery backgrounds who challenge the norm, bring clarity to complexity, and create scalable systems that enable our consulting teams to focus on what they do best.

You’ll lead the strategy, execution, and governance of engagement activities – building consistency, visibility, and confidence across the organisation. You’ll also design and embed frameworks, SOPs, and systems that make these engagements seamless, compliant, and future-ready. Importantly, you’ll lead a team of 5+ engagement professionals located across multiple countries, ensuring global coordination, local nuance, and shared excellence.

Energised by change, naturally curious, and motivated by solving problems, you’ll help redefine what engagement excellence looks like in a global consulting business.

Role Responsibilities & Requirements

Advisory Boards, Expert Panels & Primary Research

• Lead the end-to-end planning, logistics, and delivery of advisory boards, expert panels, and primary research interviews in partnership with consulting and account leads.
• Oversee stakeholder identification, recruitment, contracting, and invitations – ensuring GDPR, informed consent, and BHBIA compliance.
• Manage and coordinate vendors across recruitment, logistics, and transcription to ensure consistency and scalability across the organisation.
• Ensure robust processes for briefing packs, technology checks, evidence capture, facilitation logistics, and post-engagement reporting.
• Maintain central visibility of planned and in-flight engagements, harmonising activities and avoiding duplication.

Congresses & Industry Events

• Direct cross-functional teams in planning and executing Herspiegel Group’s global congress and industry presence.
• Support BD and consulting teams with structured logistics, scheduling, and client engagement at congresses.
• Manage attendee objectives, pipelines, and follow-up planning to maximise commercial and reputational outcomes.
• Coordinate collateral, briefing materials, and digital content for maximum impact.

Engagement Capability Programmes

• Oversee the design and delivery of programmes such as Collaborative Negotiation Workshops, Mock Negotiations, Rebel Thinking Workshops, and other strategic workshops.
• Partner with consulting and People teams to embed programmes into client delivery and internal development.
• Create scalable playbooks, templates, and repositories to enable repeatable delivery.

Centralised Operations, Vendor Management & Integration

• Act as the central hub for Engagement & Logistics across Herspiegel, FIECON, and Decisive.
• Own and govern the master KOL and Expert Panel lists with clear access and governance controls.
• Manage vendor relationships across logistics, venues, travel, and technology, including contracting and performance reviews.
• Develop and continuously improve SOPs, RA(S)CI, compliance frameworks, and templates for all engagement types.
• Introduce automation tools to optimise event planning, outreach, contracting, and recruitment tracking.
• Maintain dashboards and reporting to provide visibility into pipelines, KPIs, costs, and risks.
• Provide training, knowledge-sharing, and process adoption support across delivery teams.
• Partner with Consulting, BD, Marketing, Legal, Finance, and People to align objectives, budgets, compliance, and resourcing.

Essential Traits & Skills

• Rebel thinker with a passion for engagement excellence, structure, and compliant delivery.
• Proven ability to manage engagement operations at scale across multiple geographies.
• Strong leadership experience, with the ability to inspire, guide, and develop diverse teams.
• Comfortable working in a matrix environment and aligning cross-functional stakeholders.
• Detail-oriented, systems-minded, and driven to optimise processes.
• Strong understanding of compliance requirements (GDPR, informed consent, BHBIA).
• Strong vendor management and negotiation skills.
• Thrives in dynamic, fast-paced environments and motivated by building future-ready systems.

Qualifications & Experience

Essential

• 6+ years’ experience in engagement management, operations, or consulting within life sciences or professional services.
• Strong leadership experience, including managing and developing teams of 5+ across multiple countries.
• Experience navigating and succeeding in a matrix environment.
• Strong experience designing and executing advisory boards, expert panels, KOL research, or industry events.
• Proven track record developing SOPs, compliance frameworks, and operational best practices.
• Skilled at translating ambiguity into structured processes and scalable delivery.
• Excellent written and verbal communication skills.
• Life sciences industry background/knowledge.

Desirable

• Experience in acquisition/integration or scaling organisations.
• Operations experience in a global or professional services setting.

Logistics

• Must be eligible to work in the UK or EU.
• Hybrid work model, with offices in London, Paris, and Hamburg.
• Permanent, full-time role. Flexible working.
• Willingness to travel internationally for advisory boards, congresses, and client       engagements.